Klipsch Connect Privacy Policy

Last modified: June 27, 2018


Klipsch Group, Inc. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

  • The types of information we may collect or that you may provide when you download, install, access, or use the Klipsch Connect® App (the "App").
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in this App.

This policy DOES NOT apply to information that:

  • We collect offline or on any other Company apps or websites, including websites you may access through this App.
  • You provide to or is collected by any third party.

Our websites and apps, and third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, install, access, or use this App. By downloading, installing, accessing, or using this App, you agree to this privacy policy. This policy may change from time to time. Your continued use of this App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

The App is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at DataPrivacyManager@Klipsch.com.

Information We Collect and How We Collect It

The App is not designed to collect or store personal information about you, unless you provide it during product registration.

Information collected during product registration may include if provided by end user:

Field Name



Registered owners first name


Registered owners last name


Registered owners phone number


Email address of registered owner


Address line 1 of registered owner


Address line 2 of registered owner, if applicable


City of registered owner


State or Province of registered owner


Postal code of registered owner


Country of registered owner


Klipsch Model number being registered


Date of purchase


Location of purchase


Currency amount of purchase


Country / currency code of purchase


Packaging Serial Number

DeviceSerials / Information

Device hardware address, mac address, uuid, firmware version, model and device name.


IP address of device submitting information.


Country where information submitted from.


Operating system and version of submitted device / Browser information.


Boolean join mailing list or not.


Timestamp of submission of information

The App collects information from and about your headphones and soundbars automatically when you use the App.

Information You Provide to Us

You may be requested to provide personal information to us via this App for the purposes of product registration only.

Automatic Information Collection

When you download, access, and use the App, it may use technology to automatically collect:

  • Headphone Information. When you access and use the App, the App may automatically collect:
    • The headphone Model.
    • Equalizer settings and presets.
    • Phase settings.
    • Low Pass filter settings.
    • Trim/Gain settings.
    • Audio Delay settings.
    • Power Mode settings.
    • Device serial numbers
    • Device firmware versions:
    • Upgrade process telemetry
    • Mobile device operating system our App is installed on.
  • Soundbar Information. When you access and use the App, the App may automatically collect:
    • The soundbar Model.
    • Equalizer settings and presets.
    • Phase settings.
    • Low Pass filter settings.
    • Trim/Gain settings.
    • Audio Delay settings.
    • Power Mode settings.
    • Device serial numbers
    • Device firmware versions
    • Upgrade process telemetry
    • Mobile device operating system our App is installed on.
  • Location data (for app to play audio connectivity) shall be acquired by Bluetooth® wireless technology[1] to enable the App to communicate with your headphones or soundbars, however such information will not be collected by our App. Any data collected by Bluetooth wireless technology is subject to Bluetooth SIG, Inc.’s own privacy policy.
  • Microphone. The App allows use of a microphone for the purpose of voice activated assistant, acting as a microphone for voice / video calls and for passthrough audio technology. Recordings are not stored or accessible to anyone with Klipsch.
  • Voice Assistant Technology With respect to utilization of the voice personal assistant functionality provided by Amazon through Alexa or Google via Google Assistant we pass along your audio recordings related to voice activated commands to the respective third party. We would refer you to Alexa or Google Assistant privacy policy for more information. Klipsch does not access, record or utilize your voice recordings.

If you do not want us to collect this information do not download the App or delete it from your device. The App will not function without permitted use of location data.

How We Use Your Information

We use information that we collect about you or that you provide to us to provide you with the App's functionality and its contents.

Your Choices About Our Collection, Use, and Disclosure of Your Information

This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

  • Bluetooth Information. If you block the use of location information, the App will not function properly.
  • Microphone Information If you block the use of microphone, you will not be able to utilize the headphones for voice / video calls, active passthrough technology.

Data Security

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:


[1] The Bluetooth® word mark is a registered trademark owned by Bluetooth SIG, Inc. and any use of such mark by Klipsch Group, Inc. is under license.