T5 True Wireless man on bicycle

AVOIDING DROP-OUT ISSUES

If you are having trouble maintaining a good connection, here are some tips to avoid drop-outs:

  • Try rotating the earphone around to see if the connection improves.
  • Most people insert the earphones with the bulkiest part pointing up. Try rotating the earphones so the bulkiest part is pointing directly to your neck.
  • Put your phone on the side of your body where the master earphone is.
  • Try rotating your phone or another device to ensure the antenna is pointing toward the earphones.
  • Don’t put the phone behind a wallet.

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