Why are Custom ear gels oval-shaped instead of round?
When Klipsch started studying three-dimensional ear impressions, it was discovered that almost everyone has an oval-shaped ear canal. The company couldn't believe that no one else had yet considered the anatomical shape of the ear canal when designing in-ear headphones. Aside from their comfort value, our oval ear gels load quickly and easily into the ear canals as well as virtually disappear from view.

Why do a variety of ear tip sizes come with each Custom model?
Ear canal measurements vary. Therefore, each Custom model comes with five different ear gel sizes: small, medium, and large single flange designs as well as small and large double flange designs. Extra small sizes are available via klipsch.com. Such variety allows Klipsch to fit more of the population than its competition.

How do I know which ear tip size is right for me?
We recommend trying on various sizes. The tip that offers the most comfort and the best ear seal is the right one for you. You may even find that using a different size tip in each ear is the best option.

Will the ear tips get stuck in my ears?
While we can’t guarantee this will not happen, Klipsch’s patent-pending earphone nozzles are designed with mechanical retention rings to help reduce the chance of the tips getting lodged in the ear canal. However, make sure that the ear tip is fully seated on the nozzle and that the ring is engaged by pulling on the ear tip before inserting into your ear. If it comes off easily, then it is not positioned properly.

What if I lose or damage my ear tips?
You can purchase ear tip replacements in the klipsch.com web site store.

What if my ears are wax magnets?
If used regularly, it is natural for you to experience wax buildup in the ear gels. Custom earphones come with an ear gel cleaning tool that easily removes wax buildup from the ear tip's acoustic opening. Plus, you can clean the exterior of the silicon ear tip with rubbing alcohol.