FAQ: Gallery G-17 Air

How do I update the G-17 Air’s firmware?

To learn how to install the latest version of the G-17 Air’s firmware, if one is available, please click on one of the links below, depending on your computer's operating system.

Windows 7 (PDF)
Windows XP (PDF)
Mac OS X (PDF)

Download a zip file of the latest firmware below. (Last updated 7/18/2013)

Firmware update - USA (v97.3700)
Firmware update - Europe
(v97.1000)

Firmware Update v97.3700 Change Log

  1. 1.       Added WMM Support
  2. 2.       Fixes BridgeCo device naming error
  3. 3.       Improves latency for certain user setups
  4. 4.       other various improvements.

I try to update my firmware and it fails or page never loads. What can I do to fix this?

This is usually cause by network bandwidth issues or firewall issues. Here are a few steps to help with the firmware update process:

Turn off all other devices on your WiFi network. Connect the computer you are using to update the G-17 with a Cat5 cable to your router and turn off the computer’s WiFi. This will eliminate any bandwidth issues. So the only 2 things that should be on your network are the G-17 and your computer. Make sure no other applications are open on your computer. Now try following the steps to run the update process in the firmware update guide. 

Where did my Airplay icon go on my iOS device?

Apple has changed the way you use Airplay in iOS 7. If you are using iOS7 you will use the “Control Center” to connect to speakers via Airplay after both devices are connected to your router. To get to the “Control Center” you will swipe up from the bottom of your screen then select the Airplay icon. You ten select your device from the list and you are connected.

I am having trouble with Airplay working on my network or PC. I see the device, but when I try to play to it I get an error. What can I do to fix this?

This could be caused by your firewall settings on your PC or your router. Here is a list of all ports used by Apple and Airplay:

What Firewall Ports Need To Be Open For Airplay To Work?

 Port Number

 Type

 Protocol

 RFC

 Used by

80

 TCP

 HTTP 

 2616

 AirPlay

443

 TCP

 HTTPS

 -

 AirPlay

554

 UDP / TCP

 RTSP

 2326

 AirPlay

1900

 UDP

 SSDP

 -

 Bonjour

3689

 TCP

 DAAP

 -

 AirPlay

5297

 TCP

 -

 -

 Bonjour

5298

 TCP / UDP

 -

 -

 Bonjour

5350

 UDP

 NAT Port Mapping Protocol

 -

 Bonjour

5351

 UDP

 NAT Port Mapping Protocol 

 -

 Bonjour

5353

 UDP

 MDNS

 3927

 AirPlay / Bonjour

6002

 UDP

Windows 7 & Windows 8

 -

 AirPlay / iTunes

49159

 UDP

 MDNS (Windows)

 -

 AirPlay / Bonjour

49163

 UDP

 MDNS (Windows)

 -

 AirPlay / Bonjour

My G-17 stopped working and I’m only getting a blinking red WiFi LED?

If when you first power on your unit and your WiFi light blinks for 2 seconds then goes out. If you get no other color LEDs then it sounds like your Blue LED has gone out on your unit. Now this can be confusing to setup, but it is possible. What you will want to do is pull the power cord. Count to 5, then plug it back in. You should see the WiFi LED flash red for about 2 seconds. After it goes out, wait 60 seconds, then press the WiFi button till flashes Red. It will go slow Red, to fast Red, to slow Red, then solid Red. G-17 Air Setup should show in your wireless network now. Now continue from STEP 4 in the setup guide. After you have finish STEP 5 the unit will flash Red for a second, wait 60 seconds, then it should show up in your Airplay network.

Now if your unit is just flashing Red and does not stop. This is a sign of a system error. Try unplugging the power supply from the back of your unit, and let it sit for 30 minutes. Plug the unit back in and see if it is able to connect to your network.

If it is still only blinking red, then please contact out Technical Support Team here.

What is Airplay?

AirPlay is a wireless audio and video platform designed by Apple to stream digital media over a home network (WiFi or Ethernet). AirPlay is built into iTunes and the iPad, iPhone, and iPod touch devices that run iOS 4.2 or later.

This means that users can stream their iTunes music to the G-17 Air speaker, their Apple TV, or other AirPlay enabled speakers.

iPad/iPhone/iPod touch owners can stream their iPod music and audio content from other music apps like Pandora and iHeartRadio to the G-17 AirPlay enabled speaker, their Apple TV, or other AirPlay enabled speakers.

From a laptop or desktop computer, users can stream whatever is playing in iTunes to multiple speakers around their home while iOS devices (iPad/iPhone/iPod touch) can only stream to one AirPlay-enabled device at a time.

What is the difference between Airplay and Bluetooth?

Airplay uses an existing WiFi network to stream audio and/or video from a compatible iDevice to a single Airplay enabled audio or audio/video receiver, or from iTunes to multiple audio or audio/video receivers, with individual volume control capability on each of the multiple units. Since WiFi has a large bandwidth, there is no compression of the streaming media using Airplay, so there is no degradation of quality. Bluetooth can stream only audio in a compressed format over a low-frequency, non-WiFi signal to one individual device at a time.

What Apple devices are compatible with the G-17 Air and AirPlay?

iPod touch (2nd, 3rd, and 4th generation), iPhone 4S: iPhone 4, iPhone 3GS, iPad 2, iPad with iOS 4.2 and iTunes 10.1 (Mac or PC) or later. 

How does the Klipsch G-17 Air use Airplay?

The Klipsch G-17 Air is an amplified speaker system that uses Apple’s Airplay to play music streamed from iTunes or a compatible iDevice.

If I don’t have Airplay, can I play music using my G-17 Air?

The Klipsch G-17 Air has both a USB input and a 3.5mm input on its rear panel. Using the USB cable that came with a compatible iDevice, you can connect that iDevice with its 30-pin connector to the USB input and play music from, and charge, that device. When connected, push the input button on the side of the G-17 or on its remote to go to the USB input. If you start using Airplay while listening to something connected to the USB input, the G-17 will automatically change to the Airplay input.

Compatible iDevices that USB connect include all Airplay-compatible iDevices:

  • iPhone 3G
  • iPhone 3GS
  • iPhone 4
  • iPhone 4S
  • iPod Touch ( 2nd, 3rd and 4th generations)
  • iPad
  • iPad 2


Compatible non-Airplay iDevices that will USB connect are:

  • iPhone
  • iPod nano ( 2nd, 3rd,4th,5th and 6th generations)
  • iPod Classic (120GB and 160GB)


Using a 3.5mm to 3.5mm cable (not included with the G-17) you can connect any audio device with a 3.5 mm headphone output to the G-17’s 3.5mm input and play that device. Using a 3.5mm to dual RCA jack cable (not included with the G-17) you can connect any audio device with a Left/Right audio output to the G-17 input and play that device. When connected, push the input button on the side of the G-17 or on its remote to go to the 3.5mm input. If you start using Airplay while listening to something connected to the 3.5mm input, the G-17 will automatically change to the Airplay input. First turn volume on your iDevice all the way down, then turn the volume all of the way up on the G-17 Air. Now your idevice has full volume control.

What do I need to setup my G-17 Air and AirPlay in my home?

• A Klipsch G-17 Air speaker
• A wireless router with a stable 2.4GHz WiFi network set to B/G, B/G/N or Mixed Mode.) in your home.
• Your Wireless Network Name and Wireless Network Password (if applicable).
• Both the password and name (SSID) used for your home network must be between 8 and 63 alpha-numeric characters and contains no special characters (such as !”£$%^&*:@<>?)
• The network name (SSID) must be visible and not hidden.
• The network must use WPA/WPA2 security. WEP security is not supported.
• A compatible iDevice (see above) running iOS 4.2 or later OR a Mac/PC.  

Is there an app I can download to connect the Klipsch to connect the G-17 Air to a wireless network and use Airplay?

Yes. You can perform a setup for the Klipsch G-17 Air using a compatible iDevice. Go to the Apple App Store, download the free Klipsch app and simply follow the instructions. 

How do I attach the base to the G-17 Air?

To use the G-17 Air on a flat, horizontal surface, attach the base by doing the following:
 • Gently remove the rubber input cover (A) on rear of the post attached to the tempered glass base exposing four screw holes on post (B).
• Align screw holes on rear of the G-17 main unit with those on the post.
• Using the four screws, attach G-17 Air to the post. Do not over tighten.
• Replace rubber input cover.  

How do I mount the G-17 Air on my wall?

Determine a suitable location for the G-17 to wall-mount and complete any wiring to it before mounting to the wall. DO NOT CEILING-MOUNT.

With a pencil, mark on wall two pilot hole locations 12 inches (30.48cm) horizontally apart.

Pre-drill pilot holes in marked locations. If drilling into a wall stud (ideal) it is recommended to use #10 mounting screws (not included) to mount the G-17 Air.

If there is no stud, install wall anchors (not included) into the pilot holes to hold G-17 Air instead. Wall anchors should be rated to at least 8 lbs. (3.63 kg).

What are the steps to setup my G-17 Air and Airplay network?

1. Disconnect the internet cable from your computer (if one is connected) Plug in the G-17 Air. The Wireless Button LED will show Red then blink Blue rapidly for 25 seconds. Once it is flashing Blue slowly, go to Step 2.

2. To access the G-17 Air connect mode, push and hold the Wireless Button until the LED turns Purple and release. It will flash Purple rapidly for 30 seconds. Once flashing Purple slowly, go to Step 3.

3. Open the Wireless Connection Utility on your PC or Mac to look for available networks. Klipsch G-17 Air Setup should be present. (If it has not appeared on the list, click refresh to update the list of available networks.) Select the Klipsch_G-17_AirSetup and click connect (Figure 1.) Once the LED turns solid Purple, go to Step 4.

4. Open your Internet browser (Internet Explorer®, Firefox®, Safari®, etc.) and type in the IP address: http://192.168.1.12 in the address bar and hit “Enter” (Figure 2), go to Step 5.

5. Once you have entered the IP address, a setup screen from the Klipsch G-17 Air will appear in your browser (Figure 3). If you wish to change the name of the Klipsch G-17 Air to something else, you may type in your selected name in the “AirPlay Device Name” box and click “Apply”. Whatever name you choose, that name will appear in iTunes or on your compatible iOS Device as the option to connect to in order to wirelessly stream your music to the G-17 Air. After clicking “Apply”, click on “Network Configuration” in the left bar to return to the original page, go to Step 6.

6. Go to the “Airplay Wireless LAN Settings” area of the screen and select your wireless network from the drop down box next to “Service Set ID (SSID)” or select to enter it manually if you do not see it or it is not being broadcast (Figure 4), go to Step 7.

7. Once you select your wireless network, you will be prompted to enter the password for your wireless network if one is required, go to Step 8 8. Once you have entered your password click “Apply”, a screen will appear stating “Warning, incorrect parameters about to change settings” (wording varies depending on use of Internet Explorer, Firefox, Safari, etc.). Click OK, go to Step 9. 9. Your G-17 Air will automatically restart after completing Step

8. Once you have entered your password click “Apply”, a screen will appear stating “Warning, incorrect parameters about to change settings” (wording varies depending on use of Internet Explorer, Firefox, Safari, etc.). Click OK, go to Step 9.

9. Your G-17 Air will automatically restart after completing Step 8. When the wireless connect button displays solid Blue, your G-17 Air has successfully connected to your wireless network. If the wireless connect button continues to blink Blue, please perform steps 1-8 again. If you are still having problems, please refer to the troubleshooting section or call Klipsch customer service at 1-800-KLIPSCH.

10. Re-connect to your wireless network if you are not automatically re-connected. Re-connect your LAN cable if you disconnected it at the start of this setup.

You have now connected your Klipsch G-17 Air to your wireless network. Each time you turn it on, it will automatically connect to your network!  

Do I need to setup my speaker for every iDevice or computer that I will use my G-17 and AirPlay from?

No, the setup of your new Klipsch G-17 Air speaker is a one-time process. Once you finish the setup, your speaker is available from any iDevice or computer operating on the same WiFi network as your speaker. Just look for the AirPlay icon in iTunes 10.1 or later, your iPod player or any AirPlay compatible application.  

What firewall ports need to be open for AirPlay to work?

The ports that need to be opened are:
 

Port Number

Type

Protocol

RFC

Used by

80

TCP

HTTP

2616

AirPlay

443

TCP

HTTPS

-

AirPlay

554

UDP / TCP

RTSP

2326

AirPlay

3689

TCP

DAAP

-

iTunes Music Sharing / AirPlay

5297

TCP

-

-

Bonjour

5289

TCP / UDP

-

-

Bonjour

5353

UDP

MDNS

-

Bonjour / AirPlay

49159

UDP

MDNS (Windows)

-

Bonjour / AirPlay

49163

UDP

MDNS (Windows)

-

Bonjour / AirPlay

The Wireless Blue LED does not turn solid at the end of the setup.

Verify that your 2.4GHz broadcast mode is not set to “N Only”. The setting should be B/G/N , B/G or Mixed Mode. The G-17 Air does not work with “N Only”. 

How do I perform a Factory Reset to start the setup process from scratch?

• Make sure the G-17 Air is turned on.
• Hold reset button until the wireless connect button displays Red then release.
• You can now start the setup process with a device of your choosing (PC, Mac, iDevice or WPS). If you use an iDevice to setup your AirPlay connection remember to exit (not just minimize) Safari and all other applications in the taskbar on your iDevice before starting the setup process again.  

What does it mean to have my router set to “B/G, B/G/N or Mixed Mode”?

This means your wireless router must be set to the B/G standard instead of N only. The G-17 Air will not operate properly on an N-only network. You also must connect to your “main” network to use Airplay, connection to a “guest” network will not work. 

What does it mean to have a “hidden” network?

Your wireless network name, or “SSID”, must be broadcast so that it shows up during the initial Klipsch G-17 setup. If hidden, you need to go into your wireless router settings and “broadcast” the network name. Once setup is complete you may “hide” the name again. 

What is WEP, WPA/WPA2 security?

These are different security code types developed to make a wireless network secure. Airplay is designed to only work on a WPA or WPA2 security code. If you connect to a router using a WEP security code, there will be problems, most noticeably intermittent streaming problems. During setup, on the Klipsch G-17 Air Setup Screen, the “SSID” dropdown box that allows you to connect to a wireless network will show the network name followed by the security code type. If it says “WEP” you must go into your router settings first and change to WPA or WPA2, then choose your network, now with the correct security code. 

I’m using WEP as the security mechanism on my router. Is that ok?

The WEP security standard is an aging security standard and thus NOT compatible with the AirPlay protocol, and you could experience AirPlay connection problems if you use WEP security on your router. Please change the security setting to WPA/WPA2 for full AirPlay compatibility (and as an added bonus WPA/WPA2 enables much stronger security on your router). For instructions on changing the security type on your router, please refer to your routers documentation. 

I’m having trouble setting up to WPA/WPA2 security on my router.

Check if any special characters such as #,&, % or any national characters are part of your WPA/WPA2 Network Password.

If this is the case, then change your password to one that doesn't include these characters and you will be good. The same applies to your Speaker Name and Wireless Network Name (SSID) which must also contain alphanumeric characters only.  

My Wifi Network Name (SSID) is not available in the list of networks in the AirPlay setup page.

This problem may have 3 causes:

1. Your speaker is not within reach of your router's wireless signal and thus cannot connect to it. Ensure that your router and your speaker are within range of each other.

2. Your router does not support the Wireless B/G standard or it has been disabled in the network configuration of your router. Ensure that your router supports the Wireless B/G, B/G/N or Mixed Mode on the 2.4 GHz channel and that this option is enabled in the configuration of your router.

3. Your router is configured to hide its Network Name (SSID) and thus your network will not be shown in the list of available networks in the setup page. The workaround is to change the network settings of your router to temporarily broadcast the SSID of your network while setting up your speaker. Once your router has SSID broadcast enabled the normal AirPlay setup process can be completed. Upon completion of your speaker setup (signalled by your speaker pulsing slow white) you can change the router configuration back to a hidden SSID.  

I can’t connect to the AirPlay setup page when entering “192.168.1.12” in my browser.

This problem may have 2 causes:

1. You are not connected to the setup network of your G-17 Air speaker (named "G-17 xxxxxx"). Please see step 3 in your Setup Guide for how to do this. You need to be connected to the speaker's internal network to connect to the AirPlay setup page.

2. If you use an iDevice to set up your speaker it is strongly recommended that you close (not just minimize) Safari and ALL other applications in the taskbar on your iDevice BEFORE starting the setup process. Having too many applications running at the same time can interrrupt setup, as can the Safari browser if it's not closed and restarted before the setup process.  

I don’t see my speaker in the AirPlay menu in iTunes or on my iOS device.

If your G-17 Air speaker does not appear in the AirPlay menu, follow these steps to resolve the issue:

1. Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on all your devices to confirm).

2. Verify that your iOS device or computer has WiFi turned on and is connected to the same home WiFi network as your G-17 Air speaker.

3. Check Internet or network connectivity on all affected devices. Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.

4. Ensure that no other devices are trying to stream AirPlay to your G-17 Air speaker at the same time. Only one device may access the speaker at a time.

5. Turn off Bluetooth on your iDevice by tapping Settings > General > Bluetooth.

6. If attempting to use AirPlay from a third-party app or a website from your Safari app on your iDevice, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information).  

Where should I position my Klipsch G-17 Air?

Place your the G-17 Air not too far away from your router and minimize the number of obstacles between them (e.g. walls and ceilings). Also, make sure that the G-17 Air is not located too close to any objects that may cause wireless interference such as micro ovens and cordless telephones.  

How Can I Adjust The EQ On The G-17?

You can easily adjust the equalization for the desired amount of bass and treble when playing music from your Airplay-equipped iDevice by adjusting the equalization directly on that iDevice. To do this, go into “Settings” on your iDevice, then choose “Music”, then choose “EQ”. The G-17 was designed to perform at its best when the EQ preset is set to “Off”, which is the first (and the default) option. However, if you would like to customize the sound, there are also a number of EQ presets with different levels of preprogrammed bass and treble you can choose based on the type of music you are listening to. If you desire, you can sample each one of these settings until you find one that sounds best for you.

Can I play my Smartphone through the G-17 Air without using a wireless router?

Yes. You can view the instructional video here.

Do I need to turn off my Bluetooth capability for Airplay to work?

Not necessarily, but it is highly recommended for uninterrupted streaming.

What are some tips to improve the quality of the audio streaming connectivity?

High quality lossless audio transfer requires a large bandwidth. Therefore, stable Wi-Fi connectivity is essential for seamless audio streaming by AirPlay.

Below are some tips for better audio streaming connectivity:


• If the router offers “Auto Channel Scan” option, enable it.
• If the router offers “Wireless Intelligent Stream Handling (WISH)” ,“Quality of Service (QoS)” or WMM (Wireless Multimedai) option, enable them.
• Minimize the sharing of Wi-Fi connections by multiple devices.
• If the Bluetooth of your iPod touch/iPhone/iPad turns on, turn it off. This would improve AirPlay streaming performance.
• If you have opened many apps on iPod touch/iPhone/iPad, close the apps from the multitasking bar.
• Update the firmware version on your router.  

I lose audio connection (dropouts) between my G-17 and my audio device. What can I do?

Sometimes you may lose the audio connection between your speaker and your audio device. This may be caused by several reasons including: 

• First thing is to make sure you have the newest firmware installed. Out of date firmware can cause playback issues.
• Your router, speaker and audio device are no longer within solid range of each other. 
• Heavy data traffic (such as large downloads, streaming movies etc.) is causing data congestion on your network router. 
• The streaming service you're listening to (eg. Pandora, Spotify, Last.fm etc.) is experiencing heavy usage, thus dropping audio connection periodically. 

Your audio application may also occasionally lose AirPlay connection to your speaker. To fix this you normally only need to either restart your iTunes/iPod player (close and restart the player, do not just minimize it) OR select and de-select your AirPlay speaker in the AirPlay menu on your device. In many aspects the AirPlay technology is still in its infancy (especially on iOS) and thus these things do happen once in a while, but are normally very easy to correct. 

Please also note that WiFi connections may suffer from minor audio dropouts from time to time due to other devices in your home influencing your WiFi network traffic.  

My music is not playing as loudly as expected. Is something wrong?

There is a feature in iPod models called South Check which resets the average loudness of the tracks to be approximately the same. If Sound Check is enabled, some tracks will be quieter than they were originally. To turn Sound Check off, , select Settings from the iPod main menu, then Sound Check. Toggle this to Off to disable Sound Check and restore the original track volume levels. 

I have all the key things needed to connect the Klipsch G-17 Air to my wireless network, have followed all the steps to do it and have successfully connected, but I either cannot stream music at all or I have interruptions (dropouts) in the streaming.

• Make sure you have downloaded the latest iOS software to your iDevice and the latest version of iTunes on your Ma